We’ve introduced a new feature that allows users to change the assigned agent during a redial attempt.

This update is designed for teams seeking more flexibility in call management — for example, when you want to avoid sending a voicemail on the first attempt and instead reassign a different agent for the second redial attempt.

By enabling agent reassignment during redials, this feature helps optimize workflows and address multiple real-world calling scenarios.

How to Access:

Go to Open AI Agent → Call Handling → Redial Settings to configure the new Change Agent on Redial option.